Product Manager
Product Manager
Department: Product
Reports To: Head of Product
Job Location: Remote
Supervisory Responsibility: Varies by level (see below)
Summary of Position:
The Product Manager is responsible for translating customer needs, business objectives, and market opportunities into products and features that deliver meaningful value to Health-e Pro customers and the business.
Product Managers work closely with Engineering, Customer Success, Sales, Marketing, and other teams to identify opportunities, define priorities, develop product requirements, and guide products through the development lifecycle.
The ideal candidate is customer-focused, analytical, strategic, and highly collaborative. They are comfortable balancing customer needs, business priorities, technical considerations, and long-term product strategy while maintaining a clear focus on delivering measurable outcomes.
Core Responsibilities:
- Develop and maintain product roadmaps aligned with company strategy, customer needs, and business objectives
- Identify and prioritize product opportunities based on customer feedback, market needs, data, and business impact
- Develop a deep understanding of customers, their workflows, challenges, and goals
- Conduct customer discovery, research, and validation to identify problems and evaluate potential solutions
- Define product requirements, user stories, acceptance criteria, and desired outcomes
- Partner closely with Engineering and Product Managers throughout product development
- Make timely product decisions and help remove product-related roadblocks
- Lead cross-functional initiatives and maintain alignment across Product, Engineering, Success, Sales, Marketing, and Operations
- Monitor product adoption, engagement, customer feedback, and other product performance metrics
- Establish measurable objectives and evaluate whether products and features are delivering their intended outcomes
- Communicate product priorities, decisions, tradeoffs, and roadmap direction across the organization
- Identify opportunities to improve the customer experience, product value, and effectiveness of the Product development process
Team Structure:
The Product team is responsible for defining product strategy, understanding customer needs, prioritizing opportunities, and guiding the development of Health-e Pro’s products and features. Product Managers work closely with Engineering, Customer Success, Sales, Marketing, and other teams throughout the product lifecycle.
Level Differentiation
- This role exists across multiple levels, with increasing ownership of product strategy, complexity, leadership, and team development at each level.
Product Manager
- Learns and applies Product management processes and practices while owning defined features, projects, or areas of the product with appropriate guidance
Senior Product Manager
- Independently owns complex products and initiatives, contributes to product strategy, leads cross-functional work, and mentors Junior Product Managers
Principal Product Manager
- Leads the company’s most strategic and complex product initiatives, shapes product strategy, establishes Product management practices, and formally supervises and develops Product team members
Promotion is based on demonstrated competency, scope, independence, and sustained performance and experience.
Desired Skills:
- Demonstrate knowledge of, and support for, the mission, vision, and values of the organization. Comply with corporate standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
- Strong customer-focused mindset with the ability to understand customer problems and translate them into effective product solutions.
- Strong analytical and problem-solving skills with the ability to use data and customer insight to make product decisions.
- Excellent written and verbal communication skills.
- Strong cross-functional collaboration and stakeholder management skills.
- Ability to prioritize competing opportunities and make clear, timely decisions.
- Highly organized with strong attention to detail and follow-through.
- Ability to manage multiple projects and priorities while maintaining focus on strategic objectives.
- Comfortable working in a fast-paced, evolving SaaS environment.
- Ability to understand complex workflows and translate them into intuitive product experiences.
- Strong understanding of product development processes and methodologies.
- Demonstrated ability to anticipate dependencies, risks, and downstream impacts.
Preferred Experience:
- Experience in product management, product development, business analysis, or a related role; additional product management experience required for Senior and Principal levels; Junior PM: Typically 0–3 years of product management or relevant experience; Senior PM: Typically 3–6+ years of product management or relevant experience
- Experience working with SaaS or workflow-based software
- Experience working with software development or Engineering teams
- Experience with waterfall product development methodologies
- Experience conducting customer discovery, research, or product validation
- Experience with product analytics and measuring product adoption and engagement
- Experience in K-12 school nutrition and menu compliance required
- Bachelor’s degree in business, computer science, nutrition, or related field preferred
- Experience mentoring, coaching, or managing team members preferred for Senior and Principal levels
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