Payment Policy

Terms and Conditions

Initial Purchase

  • Term: Health-e Pro products are sold as Software as a Service (SaaS) for a term length up to five years. Payment can be made in full at time of purchase or in equal annual payments until completion of the term.
  • Access: Access to the software will be granted once a Purchase Order number is received for Public Schools. Payment of all one-time fees, including Activation Fees and Services is required from all other entities prior to software access.

Renewal/Additional Purchases

  • Additional purchases can be made at any time during the contract. Software upgrades (additional modules) may be prorated for the initial term of the contract and require a contract extension of an additional 1 year unless already in a multi-year agreement.

Payment Terms

  • Payment terms are Net 45.
  • All quoted pricing is based on annual payments. Quarterly or monthly payments must be agreed upon in advance in writing. A convenience fee is assessed for more frequent payment terms. All entities other than Public Schools require automated payments.
  • Invoices are sent electronically with links to make payment via ACH or Credit Card. Checks are also accepted.
  • Late Payments and Account Suspension: An invoice is considered past due as soon as the invoice due date is exceeded. The account will be placed on credit hold if any invoice becomes past due. All subsequent purchases must be paid in advance of the service being provided until the account is paid in full and in good standing.
  • A 1.5% Monthly Fee is assessed if payment is not made within the terms of the contract. Health-e Pro reserves the right to require payment prior to services being rendered and/or automatic payments if two invoices during the term of the agreement are not paid within the stated terms.
  • If payment is not received within 30 days after the due date, access to use the software will be limited. If payment is not received within 60 days after the due date, access to the software will be suspended and a $500 fee will be assessed. The account must be brought current, including all fees, prior to regaining access to the software. Accounts more than 60 days past due will be sent to legal counsel and/or collections. All costs associated with the collections process will be borne by the purchaser.

Purchase Orders

Purchase Orders are accepted in lieu of payment prior to service. Purchase Orders are legal contracts in the US and can be bought or sold.

1. The smallest purchase order amount we can accept is $100.
2. All purchase orders need to include contact information for a person at your organization. This contact information should include a person’s name, phone number, and email address.
3. We cannot accept purchase requisition forms.
4. We cannot accept purchase orders from outside the United States. All international orders must be prepaid.
5. Partial payment of purchase orders does not relieve the Net 45 terms. An invoice, including all late fees and penalties, must be paid in full to meet the terms of the contract.
6. By submitting a purchase order to us, you agree to meet all the terms listed here.
7. The terms and conditions under which we accept purchase orders are subject to change without notice.

Rev. 3.2.25