Payment Policy

Terms and Conditions

Purchases

  • Health-e Pro products are sold as Software as a Service (SaaS). Access to the software will be granted once a contract is signed. 
  • Purchase Orders are accepted for initial purchase. Standard terms are Net 45. 
  • Late Fees: A monthly 1.5% Late Fee is assessed if payment is not made within the terms of the contract.
  • Payment Portal: A payment portal is provided to allow access to invoices as well as make payment via ACH or Credit Card. A convenience fee is charged for payment by credit card where permitted by law. There is no fee for an ACH payment.
  • If payment is not received within 60 days from the date of invoice, your access to use our software will be suspended. The fee to reinstate a software license, once suspended, is $500.

Additional Purchases/Midterm

  • Additional purchases can be made at any time during the contract.
  • Software upgrades (additional modules) may be prorated for the initial term of the contract and require a contract extension of an additional 1 year unless already in a multi-year agreement.

Purchase Orders

Purchase Orders are accepted in lieu of payment prior to service. Purchase Orders are legal contracts in the US and can be bought or sold.

  1. The smallest purchase order amount we can accept is $100.
  2. All purchase orders need to include contact information for a person at your organization. This contact information should include a person’s name, phone number, and email address.
  3. We cannot accept purchase requisition forms.
  4. We cannot accept purchase orders from outside the United States. All international orders must be prepaid.
  5. Partial payment of purchase orders does not relieve the Net 45 terms. An invoice, including all late fees and penalties, must be paid in full to meet the terms of the contract.
  6. By submitting a purchase order to us, you agree to meet all the terms listed here.
  7. The terms and conditions under which we accept purchase orders are subject to change without notice.

Late Payments and Account Suspension

  • Late Fees: A 1.5% Late Fee is assessed monthly if payment is not made within the terms of the contract.
  • As soon as an invoice becomes past due, the account is then on credit hold. All purchases require payment in advance until the account is paid in full and in good standing.
  • If payment is not received within 60 days from the due date, your access to use our software may be suspended. The fee to reinstate a software license, once suspended, is $500. Accounts more than 90 days past due may be sent to collections.