Here are some of the most Frequently Asked Questions we’ve received about Silver Platter. Click on the box to view the answer.
Will Health-e Pro write my recipes for me and figure out how to bring them into compliance?
No, Silver Platter is a data entry and maintenance service. While we will check the recipes for accuracy, including the crediting, it is the customer’s responsibility to provide standardized recipes and provide any changes necessary to adjust that recipe if it does not meet a standard.
Will Health-e Pro enter my days off and holidays?
Yes, provided a calendar with the dates is provided.
Will Health-e Pro write my menus for me?
No, menus must be provided by the customer, we can only offer suggestions on bringing your menu into compliance.
Will Health-e Pro enter my menus for me every month and make any changes that are needed?
No, Health-e Pro will enter the provided cycle menu into the software and extend it out for the school year. It will be the customers responsibility to make any changes to the menu and fix any areas of non-compliance.
Will Health-e Pro provide training for the customer’s responsibilities?
Yes, we have a detailed learning platform we will provide and meet via zoom to review certain areas and answer any questions.
Can I get additional recipes and ingredients added after the initial data entry is complete?
Yes, we will meet with you every quarter to determine if more recipes and ingredients are needed for use on the current menus. If you would like additional recipes entered that are not on your current menus you can purchase them in buckets of 25.
Will Health-e Pro publish my menus for me each month?
No. The customer will be provided training on how to use the My School Menus module (if applicable) and be responsible for all publishing.